We are proud to offer priority direct shipping services that currently operate from both an AU Warehouse and a China-based warehouse. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages ship from our warehouse’s in China or Australia based on stock levels. They will ship by ePacket or EMS depending on the weight and size of the product. Packages shipped from our AU warehouse get shipped via Australia Post, Toll IPEC and Aramex.
Do you ship worldwide?
Currently, we ship to Australia. However, we are looking to expand into other nations as the need arises, if your country is not listed, please contact us!
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may get sent to you and you may incur customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||6-30 Business days|
|Australia, New Zealand||6-30 Business days|
|The United Kingdom, Ireland||6-30 Business days|
|India||8-45 Business days|
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contain your tracking information, but sometimes due to free shipping tracking is not available or status will not update until closer to the delivery date.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us, and we will do our best to help you out.
Australian Warehouse Restrictions
Due to the limited access of our carriers, Products marked with “Product only available for Australian Customers” are unable to deliver to certain postcodes. Please refer to the list below for more details.
We try our best to include all the undeliverable postcodes on the list. However, there are still a few postcodes that are undeliverable for some SKUs. Orders with no shipment service will get cancelled and refunded automatically.
Please kindly contact our customer service for more information if you need the item to be delivered to the remote areas to ensure your order can get processed successfully.
All Australia only items
|WA||6740||PRINCE REGENT RIVER|
Australia only bulky items
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|